DukaBot: AI WhatsApp Assistant for Your Business
Most Kenyan SMEs already sell over WhatsApp — but a single phone can only reply to one customer at a time, and every message left unanswered overnight is a sale walking to a competitor. DukaBot is an AI assistant that plugs into your existing WhatsApp Business number and handles customer conversations for you, 24/7.
It answers questions about your prices, hours and products, takes orders and bookings in plain language, and hands the conversation to a real staff member the moment it's unsure — in English, Swahili or Sheng. No app to install, no new number for customers to learn.
Ready to Stop Missing Customer Messages?
Get a FREE demo on your own WhatsApp number and see DukaBot handle real customer questions in minutes.
Request Free Demo
Why Choose DukaBot?
- Never miss a customer message, even after hours
- Understands English, Swahili and Sheng
- Launches on your existing WhatsApp Business number
- Hands off to a human the moment it's unsure
- No developers needed to manage day-to-day content
Platform Features
Instant Customer Engagement
- 24/7 auto-replies to customer messages
- Answers FAQs from your business knowledge base
- Natural language order & booking capture
- Multi-language support (English, Swahili, Sheng)
Smart Human Handoff
- Escalates to staff when it's unsure of an answer
- Full conversation history handed over on escalation
- Configurable escalation rules per business
- No customer is ever left without a reply
Order & Booking Management
- Structured order summaries sent to your dashboard
- Automatic customer detail capture
- Order & booking confirmations sent back to the customer
- Simple owner view of every conversation
Insights & Control
- Track message volume and response times
- See your most-asked customer questions
- Edit your bot's knowledge base anytime, no coding required
- Multi-branch support as your business grows
Pricing Plans
Starter
KES 4,999/month
+ KES 10,000 onboarding fee
- Up to 500 messages/month
- FAQs & business info only
- Business-hours support
- Single WhatsApp number
Growth
KES 9,999/month
+ KES 10,000 onboarding fee
- Up to 2,500 messages/month
- Order & booking capture
- Priority support
- Conversation analytics dashboard
Business
Custom Pricing
+ KES 10,000 onboarding fee
- Unlimited messages
- Multi-branch & multi-agent support
- Custom integrations (POS, CRM)
- Dedicated support
Put Your WhatsApp on Autopilot
Join businesses using DukaBot to respond faster and never lose a sale to a missed message.